Refund Policy

General Refund Policy:

We offer a 7-day refund period for most services and products purchased through our website. If you are not satisfied with your purchase, you may request a refund within 7 days of the original transaction date.

Domain Registration:

Please note that refunds are not available for domain registration services. Once a domain is registered, it is non-refundable, as domain registration fees are paid to the domain registry and are non-recoverable.

Eligibility for Refunds:

To be eligible for a refund, you must request it within 7 days of the purchase date. Refund requests made after this period will not be honored.

How to Request a Refund:

To initiate a refund request, please contact our customer support team through the contact form on our website or email us at support@hexire.com. Include your order number and a brief explanation for the refund request.

Processing Time:

Once we receive your refund request, it will be processed within 5-7 business days. Refunds will be issued to the original payment method.

Non-Refundable Items:

In addition to domain registrations, other non-refundable items may include (but are not limited to) custom design services, software licenses, and certain digital products. Please review the specific terms associated with each product or service.

Changes to Policy:

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will apply to all transactions made after the update.

If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team. We are here to help!

Thank you for your understanding.